Privacy Policy
Your privacy matters to us. This Privacy Policy explains how STPro collects, uses, stores, and protects your information when you use our website, platform, and related 2D animation services. STPro is operated by Galvian Labs Pvt Ltd, India. By using STPro, available at https://stpro.app , you agree to the practices described in this Privacy Policy.
1. Introduction
STPro (“STPro”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy applies to information collected when you access our website, create an account, purchase a subscription, upload assets, create animation projects, render videos, contact support, or use any STPro service.
2. Information We Collect
We may collect the following types of information:
A. Account Information When you create or use an STPro account, we may collect: - Name (if provided)
- Email address
- Login and authentication details
- Account status
- Subscription status
- Plan information
- Basic profile or account preferences
B. Payment and Subscription Information - Payments for users in India are processed through Razorpay. International payments are processed separately through PayPal.
We do not store sensitive payment details such as: - Card numbers
- CVV
- Bank account details
- UPI PIN
- Net banking passwords
- Payment credentials
However, we may store limited payment and subscription-related information required for account access, billing records, fraud prevention, and support, such as: - Transaction ID
- Payment status
- Subscription ID
- Payment provider name
- Billing cycle
- Plan type
- Subscription start and end dates
- Refund or cancellation status, where applicable
C. Usage and Technical Information We may collect technical and usage-related information to improve platform performance, maintain security, and prevent misuse.
This may include: - IP address
- Browser type and version
- Device information
- Operating system
- Login activity
- Session information
- Feature usage data
- Rendering activity
- Error logs
- Security logs
- Approximate location derived from IP address
- This information helps us monitor platform stability, detect abuse, prevent fraud, and improve user experience.
D. User-Generated Content and Uploaded Assets STPro allows users to create projects and upload compatible assets.
We may store and process: - Animation projects
- Scene data
- Uploaded images, audio, or other supported files
- User-created characters or assets, where applicable
- Export metadata
- Render job data
- Generated video output data
- Thumbnail or preview files
- We do not claim ownership of your original user-generated content or final exported videos. However, we process and store such content as necessary to provide STPro services
E. Support and Communication Data If you contact us for help, billing support, technical support, copyright issues, or account-related matters, we may collect: - Your email address
- Message content
- Screenshots or files you voluntarily provide
- Support history
- Issue details
- Communication records
3. How We Use Your Information
We use collected information for the following purposes:
To create and manage user accounts
To provide access to STPro features
To manage subscriptions and billing status
To process payments through Razorpay or PayPal
To provide cloud rendering and export services
To store and load user projects
To provide customer support
To improve platform performance and reliability
To detect fraud, misuse, security risks, and unauthorized access
To detect fraud, misuse, security risks, and unauthorized access
To detect fraud, misuse, security risks, and unauthorized access
To comply with legal, tax, accounting, security, and regulatory obligations
We do not sell your personal data to third parties.
4. User Content Ownership
You retain ownership of your original uploaded content and user-created projects.
STPro does not claim ownership over your final exported videos.
However, by using the Platform, you allow STPro to store, process, render, transmit, display, and technically manage your uploaded content and project data only as necessary to provide the Platform’s services.
For detailed rules related to platform assets, commercial usage, and asset restrictions, please refer to our Content License.
5. Cookies and Similar Technologies
Cookies and Similar Technologies
Maintain login sessions
Keep users signed in
Improve platform experience
Remember user preferences
Analyze website performance
Improve security
Detect suspicious activity
You may disable cookies through your browser settings. However, some features of STPro may not function properly if cookies or browser storage are disabled.
6. Third-Party Services
STPro may use trusted third-party service providers for platform operations.
These may include:
Razorpay for India payments
Razorpay for India payments
Hosting and cloud infrastructure providers
CDN and storage providers
Email service providers
Analytics or performance monitoring tools
Security and fraud prevention tools
These third-party providers may process limited information as required to provide their services. Their processing is governed by their own privacy policies and terms.
STPro is not responsible for the independent privacy practices of third-party providers, but we aim to use reputable service providers suitable for operating the Platform securely.
7. Data Storage and Security
We use reasonable technical, administrative, and organizational measures to protect user data.
These measures may include:
Secure access controls
Authentication systems
Server-side validation
Encrypted communication where applicable
Restricted access to internal systems
Security logging
Abuse detection systems
Backup and recovery practices
However, no online platform can guarantee absolute security. Users are responsible for keeping their login credentials confidential and for preventing unauthorized access to their accounts.
8. Data Retention
We retain user information for as long as necessary to provide STPro services, maintain account records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
We may retain:
Account information while the account is active
Subscription and transaction records for legal, accounting, tax, and dispute purposes
Security logs for abuse prevention and investigation
Project and uploaded asset data as needed to provide platform functionality
Project and uploaded asset data as needed to provide platform functionality
If you request account deletion, we will process the request subject to legal, security, billing, dispute, fraud prevention, and technical retention requirements.
9. Account Deletion and Data Requests
Users may contact us to request:
Access to personal information
Correction of inaccurate information
Account deletion
Clarification about stored data
Data-related requests can be submitted by contacting us at support@stpro.app.
We may need to verify your identity before processing certain requests.
We may need to verify your identity before processing certain requests.
10. Children’s Privacy
STPro is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child without appropriate consent, we may take steps to delete such information.
If you are under the age of majority in your jurisdiction, you should use STPro only with the involvement and consent of a parent or legal guardian.
11. International Users
STPro is operated from India, but users may access the Platform from other countries.
By using STPro, you understand that your information may be processed and stored in India or other locations where our service providers operate.
By using STPro, you understand that your information may be processed and stored in India or other locations where our service providers operate.
12. Legal Compliance and Disclosure
We may disclose information if required to do so by law, legal process, court order, government request, payment dispute process, fraud investigation, or to protect the rights, safety, and security of STPro, Galvian Labs Pvt Ltd, our users, or third parties.
We may also disclose limited information where necessary to enforce our Terms, Subscription Policy, Refund Policy, Content License, DMCA / Copyright Policy, or other applicable policies.
13. Business Transfers
If STPro or Galvian Labs Pvt Ltd is involved in a merger, acquisition, restructuring, sale of assets, or business transfer, user information may be transferred as part of that transaction, subject to applicable law and reasonable confidentiality protections.
14. Links to Other Websites
Our website or platform may contain links to third-party websites, payment providers, social media pages, documentation, or external resources.
We are not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of those third-party services before sharing personal information.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the revised “Last Updated” date.
Your continued use of STPro after the updated Privacy Policy is posted means you accept the updated policy.